Omnichannel Inbox
WhatsApp, Instagram, and Messenger Inbox in One Dashboard
An omnichannel inbox is a single dashboard that combines chats from the official WhatsApp Business API, Instagram DMs, and Messenger — so your sales team never has to switch apps to reply, no matter the channel.
What is WhatsApp Coexistence?
WhatsApp Coexistence lets the WhatsApp App number you already use daily stay active alongside the WhatsApp Business API — with no number migration or loss of chat history.
How do you prevent agents from replying to the same chat?
Every chat can be assigned to a specific agent, so no two people reply to the same message at once. "Being handled" status is visible to the whole team in real time.
Is chat history preserved across channels?
Yes. Conversation history from WhatsApp, Instagram, and Messenger is stored under a single contact profile, so sales reps see the full context even if a customer switches channels.
Related features
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