AI Agent
Automated WhatsApp AI Chatbot for Every Business
AI Agent is a WhatsApp chatbot system that replies, qualifies, and scores leads automatically using a Visual Bot Builder and knowledge-base-driven LLM Fallback. Unlike a generic chatbot, sendtrack.id's AI Agent works with the same ad-data context as your ROI dashboard.
What is the Visual Bot Builder?
The Visual Bot Builder is a drag-and-drop editor for building conversation flows without writing code. You can build branching conditions based on keywords, button choices, or lead funnel status — ideal for non-technical teams who want to set their own reply scenarios.
How does LLM Fallback with RAG work?
When the Visual Bot Builder doesn't have an answer for a given question, the system falls back to an LLM that pulls context from a knowledge base (RAG — Retrieval Augmented Generation) containing your product catalog, FAQs, and business policies — keeping answers relevant instead of generic.
What are Smart Handoff and Guardrails?
Smart Handoff automatically moves a conversation to a human sales rep the moment a lead is scored as ready to close (a Hot score), complete with chat history. Guardrails restrict which topics the AI Agent is allowed to answer, preventing responses outside your business context.
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