Custom Funnel Builder
A WhatsApp CRM Funnel Builder You Configure Yourself
A funnel builder is a rules engine that lets you define your own pipeline stages — for example New, Interested, Visited, Closing — then move leads between stages automatically based on chat behavior, instead of dragging each one manually.
Why should a funnel be custom instead of a fixed template?
Every business has a different close process — a retail business might have a "Price Negotiation" stage, while a services business has a "Site Survey" stage. sendtrack.id's funnel builder doesn't limit the number or names of stages, so the funnel follows your business process instead of the other way around.
How does the rules engine move leads between stages?
The rules engine reads signals from the conversation — specific keywords, manual tags from sales reps, or AI Agent actions — then automatically moves the lead to the next stage. You can configure these rules without writing code, through a configuration panel.
Is the funnel connected to ad data?
Yes. Every lead in the funnel builder still carries its original ctwa_clid/GCLID/TTCLID data, so when a lead moves to the Closing stage, the system automatically knows which ad is responsible for that close.
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